EMAIL: Some email providers send info@ to the spam folder. Please be sure to allow receipt of communications from [email protected] on your email account.
PAYMENT POLICY: Fees are collectedby sessions which consist of four (4) consecutive weekly lessons. Session fees must be paid in advance of the first lesson of each block of lessons. Fees for the initial group of lessons will be prorated based on individual start dates. A schedule of session dates for the current year is provided at the first lesson. At no additional cost to the student, we offer a secure automated recurring billing program (ARB), through AUTHORIZE.NET, to ensure timely payments and protect lesson time slots. The payer is responsible for all lessons in the 4 week session whether attended or not (see REPLACEMENT LESSON below). Most major charge cards are accepted. Please make checks payable to "Stone House Jam Academy.” Notification regarding any changes to Payer's address or status are expected when becoming known. In the event that a balance remains due, for any reason, the payer understands that the music school may refuse lessons and enact credit reporting and collection measures, as allowed by Maryland State law.
REPLACEMENT LESSON: Lessons that are not able to be attended at the assigned lesson time are typically replaced by live streaming the lesson. When not able to attend a live streamed lesson either, a video of the current lesson is created and emailed to our students to keep progress. Because our lesson times are reserved for scheduled student(s), payers are responsible to pay for all lessons in their assigned time slotprior to each set of lessons of every four (4) week session.
HOLIDAYS and SHJA CANCELLATIONS: If a lesson falls on a day when the music school is closed, or if a teacher is out and a substitute teacher is not available, SHJA will provide that lesson at a mutually convenient time, during the following two (2) weeks. If this is not possible, a video lesson will be substituted. No refunds will be remitted if a re-booked lesson for a holiday or an SHJA cancellation is not requested or is missed. When weather interferes with providing lessons, SHJA will make closing decisions daily and send an email message from [email protected]. SHJA will often be open when school districts are closed due to weather.
SUBSTITUTE INSTRUCTOR: SHJA may provide qualified substitute instructors for any lessons, possibly without prior notice to the student, should time not allow. If SHJA is unable to provide an instructor for a scheduled lesson, notice will be given to the student, parent/guardian and/or payer using the email information provided on the student's registration form or by phone. The student may be scheduled for a replacement lesson within two (2) weeks of the missed lesson upon request. If this is not convenient, a video lesson may always be requested instead. Missed rescheduled lessons are not credited.
CLOSED HOLIDAYS: New Years Day; Memorial Day; Independence Day; Labor Day; Thanksgiving and Christmas.
LESSON TIME SLOTS: Student time slots are weekly and are assigned to a student indefinitely. Time schedule changes may be requested by either the student or SHJA. SHJA will occasionally assign students to other teachers without notice, as prevailing circumstances may require. When this is done, our student will be taught by another qualified instructor. However, should the student subsequently request a change of teacher, SHJA will do its best to accommodate. The same lesson time slot and day may not be available and others will be offered.
WITHDRAWALS AND REFUNDS: When a student is enrolled, our program automatically schedules their lessons going forward in order to secure that lesson time slot indefinitely. We ask that notification be made of any termination or temporary cessation of lessons at least five (5) days prior to stopping. Failure to inform SHJA of intent to discontinue or pause lessons causes lesson slots to be unavailable for new students or replacement lessons. Refunds are granted for paid unused future lessons with written notice given a minimum five (5) days prior discontinuance. The same policy applies for SHJA workshops and other special classes or seminars.
EAR PROTECTION: Students should use earplugs while in band activities, both inside the facility and during off site performances. Ear plugs are personal items and therefore best supplied and maintained by the student.
STUDENT CONDUCT: Students are expected to exhibit responsible behavior while on SHJA premises and when participating in or attending SHJA sponsored functions. Any disruptive behavior or activity resulting in damage to the facility and/or equipment is the financial responsibility of the listed payer. SHJA reserves the right to discontinue instruction to any student who does not adhere to school policies or whose behavior is determined by the faculty/staff to be inappropriate or disruptive. All students and visitors of SHJA are expected to be respectful of the facility, its staff, fellow students and guests.
PHOTO RELEASE / CREATION OF MUSICAL WORK: SHJA and their legal representatives and assigns have the right and permission to publish any photographs, images or video of students, family members and friends of students enrolled at SHJA, taken at its facilities, its off-site functions, or in conjunction with reviews submitted. Student and payer release all claims with respect to copyright ownership and publications including any claim for compensation related to use of such materials or any original music creations. Such renderings may be used in print, electronic or video format, including but not limited to newsletters, brochures, flyers, press releases, advertising, the school’s website, Face Book and promotional materials.
LEAVING CHILD ON PREMISES / PERSONAL INJURY: SHJA shall not be liable for any accident, injury, loss, theft, or damage which may be sustained by a parent, guardian or student on the SHJA premises. SHJA is not responsible for students before or after hours on or off its premises, or due to atypical behavior. SHJA staff will monitor the arrival of each student and log attendance in activities. However, SHJA cannot prevent or monitor when someone leaves the facility and thereby defers to responsible adult caretakers of minor children to set the rules as to whether or not the student (their child or guardian child) is allowed to leave the premises, or exit the facility unattended. SHJA is not liable for any personal injury, or property damage arising as a result of participation in SHJA classes and events on and off facility premises and is not responsible for musical instruments or any personal belongings left on or off site.
* COIVD-19 WAIVER: COVID-19 WAIVER - With full awareness and appreciation of the risks involved, I, for myself and on behalf of my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, hereby forever release, waive and discharge Stone House Jam Academy LLC, its members, officers, agents, employees, independent contractors, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained related to COVID-19, while participating in any activity while in, on, or around SHJA premises.
* NOTICE: These policies may be revised at any time at the sole discretion of SHJA.
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