POLICIES AND PRACTICES
PAYMENT POLICY: Lessons are given at established times. ‘Lesson Periods’ are four (4) consecutive weeks and fees are collected by Lesson Period. The costs of lessons per Lesson Period are posted on the welcome page of this site. Lesson Fees are due once every four (4) weeks before the first lesson of each Lesson Period. Fees for the initial group of lessons will be prorated based on individual start dates. Payers not enrolled in our ARB (auto recurring billing) program are sent a reminder via email from firstname.lastname@example.org before each Lesson Period. Kindly be sure to allow this email address on your provided email account. The payer is responsible for all lessons in the Lesson Period whether attended or not. If payment is not made prior to the first lesson of each subsequent lesson period, lessons will be suspended for one week, but will be eligible for rescheduling upon receipt of payment. Should payment not be realized by week two, lessons will be cancelled. Most major charge cards are accepted; please make checks payable to "Stone House Jam Academy.” Any changes to Payer's address or status are expected when becoming known. Lesson times may be forfeited if lesson fees are not paid current as stated herein; other lesson times may be available. In the rare circumstances that lessons are taken and not paid as described herein, the payer on record is responsible and agrees to allow SHJA to charge the most recent card on file. In the event that a balance remains due, for any reason, the payer understands that SHJA may enact credit reporting and collection measures as allowed by Maryland State law.
RESCHEDULING LESSONS: Because our lesson times are reserved for the scheduled student(s), payers are responsible to pay for all lessons in their assigned time slot each Lesson Period, . Rescheduling lessons will be provided as an added value when a student, their teacher or substitute instructor’s availability align inside of two (2) weeks time. Rescheduling will be arranged for a missed lesson provided that such notification is made during the 24 hours surrounding the missed lesson. Any make-ups must be scheduled and attended within 2 weeks of the missed lesson. Missed rescheduled lessons will not again be rescheduled. Rescheduling will only be considered if the fee for the then current lesson period has been paid. * We can accommodate one rescheduled lesson per Lesson Period.
LESSON TIME SLOTS: Student time slots are weekly and are assigned to a student indefinitely; time schedule changes may be requested by either the student or SHJA. SHJA will occasionally reassign students to other teachers without notice as prevailing circumstances may require. When this is done, our student will be taught by another qualified instructor. However, should the student subsequently request a change of teacher, SHJA will do its’ best to accommodate; the same lesson time slot and day may not be available and others may be offered. SHJA is not able to hold time slots for unpaid lesson periods.
WITHDRAWALS AND REFUNDS: When a student is enrolled our program automatically schedules those lessons going forward in order to secure that lesson time slot indefinitely. Termination or temporary cessation of lessons must be given in writing a minimum of five (5) days prior to stopping. Failure to inform SHJA of intent to discontinue or pause lessons causes lesson slots to be unavailable for new students or to be used for rescheduling other students. The responsible payer on record will be charged the full period lesson fee for the lesson period subsequent to the student's last lesson should proper notice, as described herein, not be given. Refunds are granted for paid unused future lessons with written notice given a minimum five (5) days prior discontinuance. The same policy applies for SHJA workshops and other special classes or seminars.
HOLIDAYS: Stone House Jam academy (SHJA) will be closed: New Years Day; Memorial Day; Independence Day; Labor Day; Thanksgiving and Christmas. Upon request by the student and as able to do so, rescheduling lessons will be generally available within 2 weeks of these holidays, which includes student ability to schedule and the inclusion of substitute teachers. No refunds will be provided if a make-up is not requested or missed.
INCLEMENT WEATHER: When weather interferes with providing lessons, SHJA will make closing decisions daily. SHJA will send an email message from email@example.com and place a recorded message on 410-671-4291 by 12 p.m. for all lessons, classes or events that day. Please be sure to check for the weather message, as conditions may permit being open in the afternoon and closed in the evening, or vice versa. SHJA will often be open when school districts are closed. All classes cancelled by SHJA due to inclement weather may be rescheduled within two (2) weeks, upon student request. To do so includes a student’s ability to schedule a lesson, the inclusion of substitute teachers and the availability of alternate times. No refunds will be provided when SHJA is closed by weather conditions, if a make-up is not requested or is subsequently missed.
EAR PROTECTION: Students should use earplugs while in band activities, both inside the facility and during off site performances. Ear plugs are personal items and therefore best supplied and maintained by the student.
STUDENT CONDUCT: Students are expected to exhibit responsible behavior while on SHJA premises and when participating in or attending SHJA sponsored functions. Any disruptive behavior or activity resulting in damage to the facility and/or equipment is the financial responsibility of the listed payer. SHJA reserves the right to discontinue instruction to any student who does not adhere to school policies or whose behavior is determined by the faculty/staff to be inappropriate or disruptive. All students and visitors of SHJA are expected to be respectful of the facility, its staff, fellow students and guests.
PHOTO RELEASE / CREATION OF MUSICAL WORK: SHJA and their legal representatives and assigns have the right and permission to publish any photographs, images or video of students, family members and friends of students enrolled at SHJA, taken at its facilities, its off-site functions, or in conjunction with reviews submitted. Student and payer release all claims with respect to copyright ownership and publications including any claim for compensation related to use of such materials or any original music creations. Such renderings may be used in print, electronic or video format, including but not limited to newsletters, brochures, flyers, press releases, advertising, the school’s website, Face Book and promotional materials.
LEAVING CHILD ON PREMISES / PERSONAL INJURY: SHJA shall not be liable for any accident, injury, loss, theft, or damage which may be sustained by a parent, guardian or student on the SHJA premises. SHJA is not responsible for students before or after hours on or off its premises, or due to atypical behavior. SHJA staff will monitor the arrival of each student and log attendance in activities. However, SHJA cannot prevent or monitor when someone leaves the facility and thereby defers to responsible adult caretakers of minor children to set the rules as to whether or not the student (their child or guardian child) is allowed to leave the premises, or exit the facility unattended. SHJA is not liable for any personal injury, or property damage arising as a result of participation in SHJA classes and events on and off facility premises and is not responsible for musical instruments or any personal belongings left on or off site.
NOTICE: SHJA may provide qualified substitute instructors for any lessons without prior notice to the student. If SHJA is unable to provide an instructor for a scheduled lesson, notice will be given to the student, parent/guardian and/or payer using the email information provided on the student's registration form or by phone. The student will be rescheduled for a lesson within 2 weeks of the missed lesson. In order to reschedule lessons, other lesson time slots must be available. We reschedule lessons within 2 weeks, offering available lesson time slots. Missed rescheduled lessons are not credited. These policies may be revised at the sole discretion of SHJA. Change notification will be posted for existing students.